Xpedeus ICEThe Integrated Cloud Exchange is the most scalable and economical
hosted voice service available in Florida today
Xpedeus has developed a hosted-hybrid platform, called the Integrated Cloud Exchange (ICE), which provides scalable and economical hosted services. Key elements of Xpedeus ICE include:
Complete Call Control Feature Set: A rich and intuitive collection of features that have already been developed.
High Availability. Redundant hardware, connectivity, and power in Tier 1 data centers.
Flexibility. Easily scale to meet changing needs, and system upgrades are fast and free.
Xpedeus ICE has been purpose-built to deliver cost effective hosted services, and does not carry the licensing and maintenance fees usually associated with communications equipment. Here is a simplified network map of its architecture:
Xpedeus has come to our rescue. How they designed a system that has such a broad range of functionality on such a reliable platform for such a low price point is beyond me. We love the quality of the service in our call center. The report package gives an excellent presentation of the essential stats we need to run the operation.
Make a Measurable Impact on Your Business Communications
We get that your telephone system is the life blood of your organization. With a hosted solution in your office, your whole company will reap the benefits.
- IMPROVEMENT IN FIRST CALL RESOLUTION 60% 60%
- INCREASE IN STAFF PRODUCTIVITY 70% 70%
- DECREASE IN HOLD TIMES 30% 30%
- INCREASE IN CUSTOMER SATISFACTION 75% 75%
- OVERALL COMMUNICATION EFFICIENCY INCREASE 70% 70%