The New Year is here and it’s out with the old and in with the new!
We are excited about the recent changes in our nation that should have a positive impact on our economy and Xpedeus continues to push the envelope on the definition of a business phone system.
2016 was a very busy year for us, and you. We surpassed the our goals and now have over 120 business phone system features. We would like to take a moment and reflect on the year’s accomplishments and some mind boggling numbers.
In 2016, you’ve been busy! You took to your handsets with a passion and talked just over 53,000,000 minutes! That’s an incredible 100 years worth of continuous talk time in just 1 year!
Our commitment to our customers is always our top priority.
This year we earned an average NPS score of 47 with an overall customer satisfaction rate of 96.4% and we thank you. We’ve kept your average hold times just under 12 seconds, and as always, better than 99.99% service up-time. We pride ourselves on providing quality LOCAL service and support to all our customers. This year, we will continue in our relentless journey to become even better.
Business Productivity Enhancements
This past year we introduced several new integrations for you. We starting with adding Zulu UC that allowed direct integration with Salesforce, Microsoft CRM and Office 365. Now you can dial a number directly from within contacts or Office365 web services. Next, we launched an improved way to control your phone system via our ICE Control Panel and and rolled out several new features – some of which no other VoIP provider has ever offered.
Going Boldly Where We Have Never Gone Before
During the first quarter of 2017, we will be introducing a new product called ICE Fusion that will compliment our existing ICE Link service as well as launching our brand new video conferencing solution. With increasing interest in online conferencing from our customers, we decided to develop a solution that would allow you to meet face-to-face with your co-workers or friends, screen share, and chat with others all while integrating with your existing Xpedeus Cloud 9 phone system. Hold video conferences with anyone you want, as long as they have a web cam.
Thank you and Happy 2017! We look forward to exceeding your expectations this year,
Your Xpedeus Team